Got ideas or facing issues with our products? The Product team is eager to hear your feedback and provide solutions to enhance product experience.
Applications
Request a change
For example, upgrade a server (VPN) or an application (Jira).
Required fields are marked with an asterisk*
{"xsrfToken":"20d87d81a09d3e06e77e2270afe4323874316dcd_lout","branding":{"id":"137","key":"prod","name":"Platform / Community Support","portalBaseUrl":"/servicedesk/customer/portal/137","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/137/27","theme":{"headerBGColor":"#f4eefd","headerLinkColor":"#292929","headerLinkHoverColor":"#d3cedb","headerLinkHoverBGColor":"#d3cedb","headerBadgeColor":"#d3cedb"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5f346e12-ae6b-473a-8d37-5594c8babcc3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmMzQ2ZTEyLWFlNmItNDczYS04ZDM3LTU1OTRjOGJhYmNjMyI6WyJyZWFkIl19LCJleHAiOjE3NTI3NjcwNDMsIm5iZiI6MTc1Mjc2NjQ0M30.HM7Vrm0qdB50SVqvT53hCjmWzjC9QuAr1y8PoaR_A8U&client=468822dc-d19d-4d2b-82bf-7bb4c5297cf4&mode=fit","logoId":"5f346e12-ae6b-473a-8d37-5594c8babcc3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Edge Help Desk","sharedPortalName":"Edge - Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Edge Help Desk","sharedPortalName":"Edge - Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4a0f70","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c882c96e-aec9-420f-96db-9a2cfdb56267/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4ODJjOTZlLWFlYzktNDIwZi05NmRiLTlhMmNmZGI1NjI2NyI6WyJyZWFkIl19LCJleHAiOjE3NTI3NjcwNDMsIm5iZiI6MTc1Mjc2NjQ0M30.cMBM3iaA21Nja-UUudMm426Wcti3PmG4LEMrm_ESx3Y&client=468822dc-d19d-4d2b-82bf-7bb4c5297cf4&height=300&mode=fit","bannerMediaApiFileId":"c882c96e-aec9-420f-96db-9a2cfdb56267","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"137","key":"prod","projectId":10136,"serviceDeskId":137,"name":"Platform / Community Support","description":"<p>Got ideas or facing issues with our products? The Product team is eager to hear your feedback and provide solutions to enhance product experience.</p>","portalBaseUrl":"/servicedesk/customer/portal/137","reqTypes":[{"id":"187","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[144],"key":""},{"id":"191","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[144],"key":""},{"id":"263","name":"Platform Request","descriptionHtml":"","callToAction":"Platform Request","introHtml":"<p>Issue related to platform/community</p>","icon":10550,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[212],"key":""},{"id":"182","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[142,145],"key":""},{"id":"184","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[145],"key":""},{"id":"179","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[142,144],"key":""},{"id":"186","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"180","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"188","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"178","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"185","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"181","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"183","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"190","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"193","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"192","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"189","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":212,"name":"Associate Success"},{"id":142,"name":"Common Requests"},{"id":144,"name":"Logins and Accounts"},{"id":145,"name":"Applications"}],"orderMapping":{"212":[263],"142":[179,182],"144":[179,187,191],"145":[182,184],"143":[178,181,183,192,193],"146":[182,183,184]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":137,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PROD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEzNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3Njc2NDMsIm5iZiI6MTc1Mjc2NjQ0M30.oA0zPx0QEuBTSXmhZgRYCKp6eKwqFO8ZWl8bopgQ7-M","targetCollection":"upload-project-10136","endpointUrl":"https://api.media.atlassian.com","clientId":"468822dc-d19d-4d2b-82bf-7bb4c5297cf4","tokenDurationInMins":20}},"reqCreate":{"id":184,"projectId":10136,"issueType":{"id":"10016","name":"[System] Change"},"form":{"name":"Request a change","descriptionHtml":"","callToAction":"Request a change","intro":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","instructions":"","icon":10528,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10005","fieldConfigId":"10105","label":"Change type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10004","label":"Standard","selected":false,"children":[]},{"value":"10005","label":"Normal","selected":false,"children":[]},{"value":"10006","label":"Emergency","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10049","fieldConfigId":"10153","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10032","label":"Critical","selected":false,"children":[]},{"value":"10033","label":"High","selected":false,"children":[]},{"value":"10034","label":"Medium","selected":false,"children":[]},{"value":"10035","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10006","fieldConfigId":"10106","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10007","label":"Critical","selected":false,"children":[]},{"value":"10008","label":"High","selected":false,"children":[]},{"value":"10009","label":"Medium","selected":false,"children":[]},{"value":"10010","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10007","fieldConfigId":"10107","label":"Change reason","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10011","label":"Repair","selected":false,"children":[]},{"value":"10012","label":"Upgrade","selected":false,"children":[]},{"value":"10013","label":"Maintenance","selected":false,"children":[]},{"value":"10014","label":"New functionality","selected":false,"children":[]},{"value":"10015","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10056","fieldConfigId":"10160","label":"Implementation plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10057","fieldConfigId":"10161","label":"Backout plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10058","fieldConfigId":"10162","label":"Test plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10054","fieldConfigId":"10158","label":"Planned start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10055","fieldConfigId":"10159","label":"Planned end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10008","fieldConfigId":"10108","label":"Actual start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10009","fieldConfigId":"10109","label":"Actual end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/137/create/184","requestValidateBaseUrl":"/servicedesk/customer/portal/137/validate/184","calendarParams":{"firstDay":0,"date":"2025-07-17T20:34:04+0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEzNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3Njc2NDQsIm5iZiI6MTc1Mjc2NjQ0NH0.mziO2i6w8XQmubYfVX_bmw_9-QolQ_lKkFJXPchHs6w","targetCollection":"upload-project-10136","endpointUrl":"https://api.media.atlassian.com","clientId":"468822dc-d19d-4d2b-82bf-7bb4c5297cf4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-01-17T13:15:12.430927Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[184],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Risk Questionnaire","submit":{"lock":false,"pdf":false},"templateFormUuid":"b89f9112-b53d-408e-b329-784f50fcc6fa"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"db5db55d-0718-4b41-aff3-8c321d7db938"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"a9bfbf63-c14c-4252-b324-125ce8d5bf6d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"4421bd8f-a3e1-433c-b98a-483bbdc6c34d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"eb3d2e6c-1bc2-4598-88d7-4becfffd553a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"18023256-36b7-4a04-ae47-0869a62abe21"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"a34ee612-ec99-467d-8c64-176327060bf5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"350d83f0-5aee-42a9-bb4c-477277baa667"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"ad0a9f47-cbcd-4dd8-8c03-d19e81d99e02"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"5ae5e36e-24a8-47be-a00a-4d1135c46be0"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"60d72e2f-a4bd-49cd-be4f-b30113d59758"}}]}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"us","label":"Reviewed by","description":"","validation":{"rq":false},"choices":[]},"4":{"type":"cs","label":"What is the anticipated duration (downtime) of the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Less than 1 hour"},{"id":"2","label":"Low Risk – 1-4 hours"},{"id":"3","label":"Medium Risk – More than 4 hours"},{"id":"4","label":"High Risk – More than a day"}],"questionKey":""},"9":{"type":"da","label":"Reviewed on","description":"","validation":{"rq":false},"choices":[]},"5":{"type":"cs","label":"What is the level of security risk during the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – No back out plan needed"},{"id":"2","label":"Low Risk – No security issues and easy back out plan"},{"id":"3","label":"Medium Risk – Affects non-critical data or server security; has moderate back out plan which would not extend timeframe"},{"id":"4","label":"High Risk – Affects critical data or server security; Back out plan would likely extend timeframe"}],"questionKey":""},"2":{"type":"cs","label":"What is the impact on IT resources?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Involves a single IT resource from a workgroup"},{"id":"2","label":"Low Risk – Involves one workgroup from the same IT division"},{"id":"3","label":"Medium Risk – Involves 2 workgroups from the same IT division, or involves expertise that is understaffed"},{"id":"4","label":"High Risk – Involves more than 2 workgroups, crosses over IT divisions, or involves expertise not currently staffed"}],"questionKey":""},"7":{"type":"pg","label":"Any other comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"cs","label":"What is the complexity of the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Maintenance type of change"},{"id":"2","label":"Low Risk – Low complexity requiring no technical coordination"},{"id":"3","label":"Medium Risk – Requires technical coordination only"},{"id":"4","label":"High Risk – Requires technical and business coordination"}],"questionKey":""},"6":{"type":"cs","label":"Overall risk","description":"Select the answer which reflects the highest risk of the answers above. For example, if you answered four of the question above with No Risk, and one question with Low Risk, than the answer here should be Low Risk.","validation":{"rq":false},"choices":[{"id":"1","label":"No risk"},{"id":"2","label":"Low risk"},{"id":"3","label":"Medium risk"},{"id":"4","label":"High risk"}],"questionKey":""},"1":{"type":"cs","label":"What is the impact to users and/or customers?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – No impact on users"},{"id":"2","label":"Low Risk – Minimal disruption, minimal user impact"},{"id":"3","label":"Medium Risk – Significant disruption, impacts several users"},{"id":"4","label":"High Risk – Major disruption to critical systems, impacts many users"}],"questionKey":""}}},"uuid":"b89f9112-b53d-408e-b329-784f50fcc6fa"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-01-17T13:15:12.430927Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[184],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Risk Questionnaire","submit":{"lock":false,"pdf":false},"templateFormUuid":"b89f9112-b53d-408e-b329-784f50fcc6fa"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"db5db55d-0718-4b41-aff3-8c321d7db938"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"a9bfbf63-c14c-4252-b324-125ce8d5bf6d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"4421bd8f-a3e1-433c-b98a-483bbdc6c34d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"eb3d2e6c-1bc2-4598-88d7-4becfffd553a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"18023256-36b7-4a04-ae47-0869a62abe21"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"a34ee612-ec99-467d-8c64-176327060bf5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"350d83f0-5aee-42a9-bb4c-477277baa667"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"ad0a9f47-cbcd-4dd8-8c03-d19e81d99e02"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"5ae5e36e-24a8-47be-a00a-4d1135c46be0"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"60d72e2f-a4bd-49cd-be4f-b30113d59758"}}]}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"us","label":"Reviewed by","description":"","validation":{"rq":false},"choices":[]},"4":{"type":"cs","label":"What is the anticipated duration (downtime) of the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Less than 1 hour"},{"id":"2","label":"Low Risk – 1-4 hours"},{"id":"3","label":"Medium Risk – More than 4 hours"},{"id":"4","label":"High Risk – More than a day"}],"questionKey":""},"9":{"type":"da","label":"Reviewed on","description":"","validation":{"rq":false},"choices":[]},"5":{"type":"cs","label":"What is the level of security risk during the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – No back out plan needed"},{"id":"2","label":"Low Risk – No security issues and easy back out plan"},{"id":"3","label":"Medium Risk – Affects non-critical data or server security; has moderate back out plan which would not extend timeframe"},{"id":"4","label":"High Risk – Affects critical data or server security; Back out plan would likely extend timeframe"}],"questionKey":""},"2":{"type":"cs","label":"What is the impact on IT resources?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Involves a single IT resource from a workgroup"},{"id":"2","label":"Low Risk – Involves one workgroup from the same IT division"},{"id":"3","label":"Medium Risk – Involves 2 workgroups from the same IT division, or involves expertise that is understaffed"},{"id":"4","label":"High Risk – Involves more than 2 workgroups, crosses over IT divisions, or involves expertise not currently staffed"}],"questionKey":""},"7":{"type":"pg","label":"Any other comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"cs","label":"What is the complexity of the change?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – Maintenance type of change"},{"id":"2","label":"Low Risk – Low complexity requiring no technical coordination"},{"id":"3","label":"Medium Risk – Requires technical coordination only"},{"id":"4","label":"High Risk – Requires technical and business coordination"}],"questionKey":""},"6":{"type":"cs","label":"Overall risk","description":"Select the answer which reflects the highest risk of the answers above. For example, if you answered four of the question above with No Risk, and one question with Low Risk, than the answer here should be Low Risk.","validation":{"rq":false},"choices":[{"id":"1","label":"No risk"},{"id":"2","label":"Low risk"},{"id":"3","label":"Medium risk"},{"id":"4","label":"High risk"}],"questionKey":""},"1":{"type":"cs","label":"What is the impact to users and/or customers?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"No Risk – No impact on users"},{"id":"2","label":"Low Risk – Minimal disruption, minimal user impact"},{"id":"3","label":"Medium Risk – Significant disruption, impacts several users"},{"id":"4","label":"High Risk – Major disruption to critical systems, impacts many users"}],"questionKey":""}}},"uuid":"b89f9112-b53d-408e-b329-784f50fcc6fa"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}