Got ideas or facing issues with our products? The Product team is eager to hear your feedback and provide solutions to enhance product experience.
Associate Success
Platform Request
Issue related to platform/community
Required fields are marked with an asterisk*
{"xsrfToken":"3ab9a863fc9a40dc4f7d1c66bbd095cd3cd3a3ab_lout","branding":{"id":"137","key":"prod","name":"Platform / Community Support","portalBaseUrl":"/servicedesk/customer/portal/137","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/137/27","theme":{"headerBGColor":"#f4eefd","headerLinkColor":"#292929","headerLinkHoverColor":"#d3cedb","headerLinkHoverBGColor":"#d3cedb","headerBadgeColor":"#d3cedb"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5f346e12-ae6b-473a-8d37-5594c8babcc3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmMzQ2ZTEyLWFlNmItNDczYS04ZDM3LTU1OTRjOGJhYmNjMyI6WyJyZWFkIl19LCJleHAiOjE3NTI3ODkzMDMsIm5iZiI6MTc1Mjc4ODcwM30.WOaFaaQSpZu4uhFTJjRX9Ggb-IcTZO-9mq2-zRVeb4M&client=468822dc-d19d-4d2b-82bf-7bb4c5297cf4&mode=fit","logoId":"5f346e12-ae6b-473a-8d37-5594c8babcc3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Edge Help Desk","sharedPortalName":"Edge - Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Edge Help Desk","sharedPortalName":"Edge - Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4a0f70","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c882c96e-aec9-420f-96db-9a2cfdb56267/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4ODJjOTZlLWFlYzktNDIwZi05NmRiLTlhMmNmZGI1NjI2NyI6WyJyZWFkIl19LCJleHAiOjE3NTI3ODkzMDMsIm5iZiI6MTc1Mjc4ODcwM30.C08K-tmsq5Sgd8o5DWkzpGbbhv_EbYIe8CLB-l2htZ8&client=468822dc-d19d-4d2b-82bf-7bb4c5297cf4&height=300&mode=fit","bannerMediaApiFileId":"c882c96e-aec9-420f-96db-9a2cfdb56267","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"137","key":"prod","projectId":10136,"serviceDeskId":137,"name":"Platform / Community Support","description":"<p>Got ideas or facing issues with our products? The Product team is eager to hear your feedback and provide solutions to enhance product experience.</p>","portalBaseUrl":"/servicedesk/customer/portal/137","reqTypes":[{"id":"187","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[144],"key":""},{"id":"191","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[144],"key":""},{"id":"263","name":"Platform Request","descriptionHtml":"","callToAction":"Platform Request","introHtml":"<p>Issue related to platform/community</p>","icon":10550,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[212],"key":""},{"id":"182","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[142,145],"key":""},{"id":"184","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[145],"key":""},{"id":"179","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[142,144],"key":""},{"id":"186","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"180","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"188","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"178","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"185","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"181","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"183","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"190","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"193","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"192","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"189","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":212,"name":"Associate Success"},{"id":142,"name":"Common Requests"},{"id":144,"name":"Logins and Accounts"},{"id":145,"name":"Applications"}],"orderMapping":{"212":[263],"142":[179,182],"144":[179,187,191],"145":[182,184],"143":[178,181,183,192,193],"146":[182,183,184]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":137,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PROD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEzNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3ODk5MDMsIm5iZiI6MTc1Mjc4ODcwM30.fAQ-OjcNFTqH32MFHbBxFt9pLOkz-pV4auCGiu2_oXA","targetCollection":"upload-project-10136","endpointUrl":"https://api.media.atlassian.com","clientId":"468822dc-d19d-4d2b-82bf-7bb4c5297cf4","tokenDurationInMins":20}},"reqCreate":{"id":263,"projectId":10136,"issueType":{"id":"10014","name":"[System] Service request"},"form":{"name":"Platform Request","descriptionHtml":"","callToAction":"Platform Request","intro":"<p>Issue related to platform/community</p>","instructions":"","icon":10550,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10091","fieldConfigId":"10196","label":"Location","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10076","label":"Islamabad","selected":false,"children":[]},{"value":"10077","label":"Lahore","selected":false,"children":[]},{"value":"10078","label":"Karachi","selected":false,"children":[]},{"value":"10079","label":"Lima","selected":false,"children":[]},{"value":"10080","label":"North America","selected":false,"children":[]},{"value":"10081","label":"Costa Rica","selected":false,"children":[]},{"value":"10207","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10096","fieldConfigId":"10202","label":"Line of Business","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10097","label":"Health","selected":false,"children":[]},{"value":"10098","label":"Insurance","selected":false,"children":[]},{"value":"10414","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10249","fieldConfigId":"10392","label":"Communtiy","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10195","label":"Join a community","selected":false,"children":[]},{"value":"10196","label":"Update community based on JD change/client change","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10250","fieldConfigId":"10393","label":"Please specify the Community:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10248","fieldConfigId":"10391","label":"Platform","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10193","label":"Facing issues logging in Platform","selected":false,"children":[]},{"value":"10194","label":"Missing information","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10251","fieldConfigId":"10394","label":"Please specify the Platform/Missing Info:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Other:","description":"If your query does not fall under any of the above categories please state in the above Dialog box:","descriptionHtml":"<p>If your query does not fall under any of the above categories please state in the above Dialog box:</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/137/create/263","requestValidateBaseUrl":"/servicedesk/customer/portal/137/validate/263","calendarParams":{"firstDay":0,"date":"2025-07-18T02:45:03+0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEzNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3ODk5MDMsIm5iZiI6MTc1Mjc4ODcwM30.fAQ-OjcNFTqH32MFHbBxFt9pLOkz-pV4auCGiu2_oXA","targetCollection":"upload-project-10136","endpointUrl":"https://api.media.atlassian.com","clientId":"468822dc-d19d-4d2b-82bf-7bb4c5297cf4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}