Edge - Help Desk
  1. Edge - Help Desk
  2. IT Support

IT Support

Need technical assistance? Whether it's a software glitch or hardware hiccup, Submit your IT-related issues and we'll get you back on track in no time.

  • Get IT help

    Get assistance for general IT problems and questions.

  • Onboarding/Offboarding

    Created via Halp migration

  • Request new software license

    If you need a software license, raise a request here.

  • Request new hardware

    For example, a new mouse or monitor.

  • Offboard an employee

    Submit an offboarding request for an employee leaving the company.

  • Onboard an employee

    Need to onboard a new hire? Submit a request here.

Powered by Jira Service Management
{"xsrfToken":"adf1eff0db774bc14ee329b1fdb0366035f900e7_lout","branding":{"id":"3","key":"support","name":"IT Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/19","theme":{"headerBGColor":"#f4eefd","headerLinkColor":"#292929","headerLinkHoverColor":"#d3cedb","headerLinkHoverBGColor":"#d3cedb","headerBadgeColor":"#d3cedb"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5f346e12-ae6b-473a-8d37-5594c8babcc3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmMzQ2ZTEyLWFlNmItNDczYS04ZDM3LTU1OTRjOGJhYmNjMyI6WyJyZWFkIl19LCJleHAiOjE3NDcxODMxNTYsIm5iZiI6MTc0NzE4MjU1Nn0.GC1_nVLymSNHjchr7IJnuDTOTeZ0Ff5ew3mXNl5kRng&client=468822dc-d19d-4d2b-82bf-7bb4c5297cf4&mode=fit","logoId":"5f346e12-ae6b-473a-8d37-5594c8babcc3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Edge Help Desk","sharedPortalName":"Edge - Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Edge Help Desk","sharedPortalName":"Edge - Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4a0f70","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c882c96e-aec9-420f-96db-9a2cfdb56267/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4ODJjOTZlLWFlYzktNDIwZi05NmRiLTlhMmNmZGI1NjI2NyI6WyJyZWFkIl19LCJleHAiOjE3NDcxODMxNTYsIm5iZiI6MTc0NzE4MjU1Nn0.P3CnFABVucP42HWxOF-dRIq2WSRUijO5YBAv4thxXy8&client=468822dc-d19d-4d2b-82bf-7bb4c5297cf4&height=300&mode=fit","bannerMediaApiFileId":"c882c96e-aec9-420f-96db-9a2cfdb56267","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"support","projectId":10002,"serviceDeskId":3,"name":"IT Support","description":"<p>Need technical assistance? Whether it's a software glitch or hardware hiccup, Submit your IT-related issues and we'll get you back on track in no time.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"23","name":"Get IT help","descriptionHtml":"<p>Top help resolve the issue, please provide all the relevant details below.</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10472,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[4],"key":""},{"id":"498","name":"Offboard an employee","descriptionHtml":"","callToAction":"Offboard an employee","introHtml":"<p>Submit an offboarding request for an employee leaving the company.</p>","icon":10514,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[4],"key":""},{"id":"499","name":"Onboard an employee","descriptionHtml":"","callToAction":"Onboard an employee","introHtml":"<p>Need to onboard a new hire? Submit a request here.</p>","icon":10723,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10723","groups":[4],"key":""},{"id":"14","name":"Onboarding/Offboarding","descriptionHtml":"<p>Created via Halp migration</p>","callToAction":"Onboarding/Offboarding","introHtml":"<p>Created via Halp migration</p>","icon":10541,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"20","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"22","name":"Request new software license","descriptionHtml":"","callToAction":"Request new software license","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[4],"key":""},{"id":"12","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Get assistance on general requests here.</p>","icon":10549,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"465","name":"Offboard an employee","descriptionHtml":"","callToAction":"Offboard an employee","introHtml":"<p>Submit an offboarding request for an employee leaving the company.</p>","icon":10514,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"402","name":"VPN issue","descriptionHtml":"","callToAction":"VPN issue","introHtml":"<p>Please share details about the issue you are facing related to VPN.</p>","icon":10526,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Tech Support"}],"orderMapping":{"4":[23,14,22,20,498,499]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxODM3NTYsIm5iZiI6MTc0NzE4MjU1Nn0.BAGXFOK3XFGAtDnZj_Q9d-9-GKRERVcnQ2VkrnkBpgA","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"468822dc-d19d-4d2b-82bf-7bb4c5297cf4","tokenDurationInMins":20}},"sharedPortal":{"name":"Edge - Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fget.help.onedge.co&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyOWFhYmZmMGJhYjZkNTY4YWY1MjllMGM2ZmNhZjMxYjhmYWI3MmRjNjA0ZWM3YTBhZDU1MTYxZDVjNWE3MWZmIiwiaXNzIjoiMGQ1Y2Q0YzMtNGIyMS0zMGUxLTk3NDMtOWEzMGVkZDQzOTJlIiwiY29udGV4dCI6e30sImV4cCI6MTc0NzE4MzQ1NiwiaWF0IjoxNzQ3MTgyNTU2fQ.spdIF8GNZRExWZNX4Du8GSD_uJD98ueDGY_zK2woUuw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjBkNWNkNGMzLTRiMjEtMzBlMS05NzQzLTlhMzBlZGQ0MzkyZSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9vbmVkZ2UuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZ2V0LmhlbHAub25lZGdlLmNvIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTVVBQT1JUIiwiaWQiOiIxMDAwMiJ9fX0sImV4cCI6MTc0NzE4MzQ1NiwiaWF0IjoxNzQ3MTgyNTU2fQ.Txc6EffxWOeTmbc4DsLr1_RaJGDoTAIsqmTnhniq-4g\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://onedge.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.help.onedge.co\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Asia/Karachi\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://get.help.onedge.co\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.pingpilot.jira.connector__sd-portal-footer-create_request","name":"sd-portal-footer","html":"<div class=\"ap-container\" id=\"ap-com.pingpilot.jira.connector__sd-portal-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-com.pingpilot.jira.connector__sd-portal-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.pingpilot.jira.connector\",\n \"uniqueKey\":\"com.pingpilot.jira.connector__sd-portal-footer-create_request\",\n \"key\":\"sd-portal-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"sd-portal-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://api.pingpilot.com/v1/jira/widget?deskId=3&xdm_e=https%3A%2F%2Fget.help.onedge.co&xdm_c=channel-com.pingpilot.jira.connector__sd-portal-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=com.pingpilot.jira.connector&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhNzFlNzJmYjM1NGRmMzc5NmEwYmU5ZTRlY2M4NjNiNWYzMTFmYWNmMjg0Y2Q0M2M2MWExNDc1ZTc0MzYzMWI5IiwiaXNzIjoiMGQ1Y2Q0YzMtNGIyMS0zMGUxLTk3NDMtOWEzMGVkZDQzOTJlIiwiY29udGV4dCI6e30sImV4cCI6MTc0NzE4MzQ1NiwiaWF0IjoxNzQ3MTgyNTU2fQ.wzrfhbT9OjCR7GAPImvDe8j3_wOFtdOku2lFDaIQgP4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjBkNWNkNGMzLTRiMjEtMzBlMS05NzQzLTlhMzBlZGQ0MzkyZSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9vbmVkZ2UuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZ2V0LmhlbHAub25lZGdlLmNvIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTVVBQT1JUIiwiaWQiOiIxMDAwMiJ9fX0sImV4cCI6MTc0NzE4MzQ1NiwiaWF0IjoxNzQ3MTgyNTU2fQ.jzKaNgY6Tsu28p6UsHtjaa4BQzunIeCk4D6acKPr03o\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://onedge.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.help.onedge.co\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Asia/Karachi\",\n \"origin\":\"https://api.pingpilot.com\",\n \"hostOrigin\":\"https://get.help.onedge.co\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=onedge","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"adf1eff0db774bc14ee329b1fdb0366035f900e7_lout","baseUrl":"https://get.help.onedge.co/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://onedge.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"468822dc-d19d-4d2b-82bf-7bb4c5297cf4","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"691ac3650f464a0086ece3dfeb4f8d15","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}