Need technical assistance? Whether it's a software glitch or hardware hiccup, Submit your IT-related issues and we'll get you back on track in no time.
{"xsrfToken":"891ccdcb4c7be1814bd411cb7361bc47d716e3d0_lout","branding":{"id":"3","key":"support","name":"IT Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/19","theme":{"headerBGColor":"#f4eefd","headerLinkColor":"#292929","headerLinkHoverColor":"#d3cedb","headerLinkHoverBGColor":"#d3cedb","headerBadgeColor":"#d3cedb"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5f346e12-ae6b-473a-8d37-5594c8babcc3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmMzQ2ZTEyLWFlNmItNDczYS04ZDM3LTU1OTRjOGJhYmNjMyI6WyJyZWFkIl19LCJleHAiOjE3NTQxNzI5NjYsIm5iZiI6MTc1NDE3MjM2Nn0.mwFtlJ6fV-fMi_JhwfAq5yOv7L389GY6zEfn3d5wHlU&client=468822dc-d19d-4d2b-82bf-7bb4c5297cf4&mode=fit","logoId":"5f346e12-ae6b-473a-8d37-5594c8babcc3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Edge Help Desk","sharedPortalName":"Edge - Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Edge Help Desk","sharedPortalName":"Edge - Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4a0f70","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c882c96e-aec9-420f-96db-9a2cfdb56267/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4ODJjOTZlLWFlYzktNDIwZi05NmRiLTlhMmNmZGI1NjI2NyI6WyJyZWFkIl19LCJleHAiOjE3NTQxNzI5NjYsIm5iZiI6MTc1NDE3MjM2Nn0.85W3b-0l8ffML3Oy8ZqRBOzUD-vymzkA-jStXA2ui6Q&client=468822dc-d19d-4d2b-82bf-7bb4c5297cf4&height=300&mode=fit","bannerMediaApiFileId":"c882c96e-aec9-420f-96db-9a2cfdb56267","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"support","projectId":10002,"serviceDeskId":3,"name":"IT Support","description":"<p>Need technical assistance? Whether it's a software glitch or hardware hiccup, Submit your IT-related issues and we'll get you back on track in no time.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"23","name":"Get IT help","descriptionHtml":"<p>Top help resolve the issue, please provide all the relevant details below.</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10472,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[4],"key":""},{"id":"498","name":"Offboard an employee","descriptionHtml":"","callToAction":"Offboard an employee","introHtml":"<p>Submit an offboarding request for an employee leaving the company.</p>","icon":10514,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[4],"key":""},{"id":"499","name":"Onboard an employee","descriptionHtml":"","callToAction":"Onboard an employee","introHtml":"<p>Need to onboard a new hire? Submit a request here.</p>","icon":10723,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10723","groups":[4],"key":""},{"id":"14","name":"Onboarding/Offboarding","descriptionHtml":"<p>Created via Halp migration</p>","callToAction":"Onboarding/Offboarding","introHtml":"<p>Created via Halp migration</p>","icon":10541,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"565","name":"Provision hardware for new employee","descriptionHtml":"","callToAction":"Provision hardware for new employee","introHtml":"<p>Submit a hardware request for a new employee.</p>","icon":10704,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[4],"key":""},{"id":"20","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"22","name":"Request new software license","descriptionHtml":"","callToAction":"Request new software license","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[4],"key":""},{"id":"12","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Get assistance on general requests here.</p>","icon":10549,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"465","name":"Offboard an employee","descriptionHtml":"","callToAction":"Offboard an employee","introHtml":"<p>Submit an offboarding request for an employee leaving the company.</p>","icon":10514,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"402","name":"VPN issue","descriptionHtml":"","callToAction":"VPN issue","introHtml":"<p>Please share details about the issue you are facing related to VPN.</p>","icon":10526,"iconUrl":"https://get.help.onedge.co/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Tech Support"}],"orderMapping":{"4":[23,14,22,20,498,499,565]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Njg4MjJkYy1kMTlkLTRkMmItODJiZi03YmI0YzUyOTdjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTQxNzM1NjYsIm5iZiI6MTc1NDE3MjM2Nn0.gMy1JgD7RVhjEClcT5MiEUb81Cwu4e2l-pLGYojVH2A","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"468822dc-d19d-4d2b-82bf-7bb4c5297cf4","tokenDurationInMins":20}},"sharedPortal":{"name":"Edge - Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}